Air Ambulance FAQs

Do I need to be a Cal-Ore Life Flight (AirMedCare Network) member to use your service?
No. Cal-Ore emergency services are available to anyone who needs them, regardless of membership, insurance status, or ability to pay.

How do I request an air ambulance transfer?
Cal-Ore fixed-wing air ambulance transfers are arranged through medical facilities. Flight coordinators are available 24 hours a day. After obtaining the required information regarding the flight, the coordinator contacts the pilot, arranges for the appropriate flight crew, and communicates with the requesting facility, ensuring that all aspects of the transport are handled promptly and safely.
Helicopter scene response is typically requested by ground ambulances, fire agencies, and area dispatch centers.

Who arranges ground transportation to and from the aircraft?
Cal-Ore sets up and confirms all ground transportation from the transferring hospital to the airport and from the destination airport to the receiving facility.

Can the patient’s family members fly along?
Whenever possible, we allow one family member to accompany the patient during transport. Because there are many variables in each situation, the possibility of a family member flying along is determined by the pilot on a case-by-case basis.

What kinds of patients can you transport?
We are equipped and trained to transport all types of patients in both planned and emergency situations. We transport children and adults, including high-risk obstetric patients.

What type of special training does your flight medical staff receive?
Cal-Ore maintains an active continuing education department. All of our flight crew members receive 50 hours of continuing education annually. Topics include FAA Regulations and Flight Safety, Advanced Cardiac Life Support, Airway Management, Flight Physiology, Trauma, High-Risk Obstetrical Patients, Neonatal Resuscitation, and Pediatric Trauma & Advanced Life Support. Cal-Ore Life Flight also provides opportunities for our staff to attend regional and national conferences to make sure we continue to meet national standards.

If you have additional questions or concerns, please Request Air Services Information.